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English Language School and Business English College - learn Engish in England with BBSI
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Summer Course in Hospitality, Tourism & Business Skills


Our summer course  Hospitality, Tourism & Business Skills comprises a study programme of 30 lessons (22.5 hours) weekly.  The course is designed for those with an English language level of Intermediate (IELTS 5.0) or above, who require to improve their English and business skills in the context of hospitality management and tourism and their related fields.  The course is modular in form and is ideal, in both structure and content, for those who need to function in English in an international environment, and who have a work or study-related background in hospitality management, hotel management, or tourism. 

Course Outline
Course Duration.  2-12 weeks
Minimum English Entry Level.  IELTS 5.0 (Intermediate), equivalent to a course leading to
CEFR Level B2
Course Designation.  HBS
Entry Dates.  Entry to this flexible course is weekly from July to September 2010. 
The first entry date for 2010 is 05 July and the last entry date is 13 September. 
Minimum Age.  17 years
Awards.  BBSI Certificate in Hospitality, Tourism & Business Skills
Course Structure & Content.  Training focuses on the development of current hospitality management and tourism issues, and is designed to enable students to develop appropriate business vocabulary, as well as professional skills and professional communication skills.  The course combines study in hospitality management and tourism with targeted case studies.
   Hospitality & Tourism Components 
      *  structure of the hospitality industry
      *  accommodation services
      *  hotel grading systems
      *  tourist motivation & behaviour
      *  customer service
      *  hotel front office
      *  careers & destination management
      *  the travel industry 
      *  tourism management & operations
      *  the economics of tourism
Business Skills Components.  The business skills components provide additional professional skills practice, which are aimed at developing more effective communication skills for the business environment.  The teaching materials are largely authentic and are based on real-life case studies.  Designed to build confidence through activities such as discussions, role-play and simulations, the skills covered each week will be selected from the following:
   Writing 
      *  e-mail
      *  letters & memos
      *  action minutes
      *  effective reports
      *  effective CVs
      *  business profiles & structure
      *  organograms

   Presenting 
      *  effective openings
      *  structure & delivery
      *  dealing with questions
      *  troubleshooting
      *  using visual aids

   Meetings 
      *  planning, organising & setting targets 
      *  facilitating meetings
      *  handling discussions
      *  achieving consensus
      *  networking & building relationships

   Telephoning 
      *  taking & leaving messages
      *  making arrangements
      *  checking, clarifying & problem solving 
      *  teleconferencing
      *  customer support
      *  making enquiries
      *  formal & informal conversations

   Negotiating 
      *  bidding & bargaining
      *  win-win & closing 
      *  diplomatic language
      *  tactics
      *  making a proposal

Course Objectives
*  to develop confidence & fluency in the language beyond Intermediate level
*  to build appropriate vocabulary for the hospitaliy & tourism industry
*  to develop a practical understanding of hospitality management, travel & tourism
*  to develop an understanding of current developments & customer service issues within 
       the travel industry
*  to provide a practical business communication skills programme relevant to the 
      modern working environment
Learning Outcomes
 
Participants with good attendance and who complete all class work and self study assignments will be able to function effectively in English in a professional business environment in fields related to hospitality management and international tourism, and participants will have acquired a sound knowledge and understanding of the tourism industry.
Course Fees
      
      HBS - £265.00 weekly
BBSI courses are carefully designed and structured at different language levels to enable international students to develop all 4 English language skills simultaneously, while developing their professional communication skills and professional knowledge in academic, vocational or professional context, in the specialised subject of their choice. Students therefore have the flexibility to focus on either academic or vocational progression, depending on their personal training needs and particular learning objectives.

 Download a PDF of the BBSI Summer course in Hospitality, Tourism & Business Skills

 Book this course on-Line.

The following summer courses are available at BBSI: