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Summer Course in Hospitality, Tourism & Business Skills


The BBSI summer course in Hospitality, Tourism & Business Skills comprises a study programme of 30 lessons (22.5 hours) weekly.  The course is designed for those with a minimum English language level equivalent to IELTS [Academic] 5.5/CEFR B2, who wish to improve their specialised English and business skills.  Training focuses on developing students' understanding of hospitality management and tourism concepts, vocabulary and skills, as well as professional communication skills.  The course combines current business issues with targeted case studies.  This course also includes 10 lessons per week in professional skills practice, aimed at developing more effective communication skills for the business environment.  The teaching materials for the skills elements are largely authentic and are based on real-life case studies, designed to build confidence through activities such as discussions, role-plays and simulations.  Participants with good attendance who complete all class work and assignments will be able to communicate effectively in English in a professional business environment related to hospitality management and tourism, and participants will acquire a sound knowledge and understanding of the tourism industry in an international context.

Course Outline

Course Duration.  2-12 weeks.

Minimum English-Language Entry Level.  IELTS 5.5/CEFR B2.
 
Course Code.  HBS.
Course Entry Dates.  Entry to this flexible course is weekly from July to September. The first entry date for 2012 is 2 July and the last entry date is 10 September.
 
Minimum Age.  17 years.
Awards.  Academic achievement is ascertained by means of continuous assessment.
 
      BBSI Certificate in Hospitality, Tourism & Business Skills.
Course Structure & Content.  A minimum of 2 weeks' study is required, comprising 30, forty-five minute lessons (22.5 hours weekly).  Course breakdown is as follows:

      *  20 lessons weekly in Hospitality & Tourism.
      *  10 lessons weekly in Business Skills.

Course Elements.  The Hospitality, Tourism & Business Skills summer course incorporates specialised elements within the following topics:

      Hospitality & Tourism Components 
            *  structure of the hospitality industry
            *  accommodation services
            *  hotel grading systems
            *  tourist motivation & behaviour
            *  customer service
            *  hotel front office
            *  careers & destination management
            *  the travel industry 
            *  tourism management & operations
            *  the economics of tourism

      Business Skills Components 

            Writing 
               *  e-mail
               *  letters & memos
               *  action minutes
               *  effective reports
               *  effective CVs
               *  business profiles & structure
               *  organograms

         Presenting 
               *  effective openings
               *  structure & delivery
               *  dealing with questions
               *  using visual aids

         Meetings 
            *  planning, organising & setting targets 
            *  facilitating meetings
            *  handling discussions
            *  achieving consensus
            *  networking & building relationships

         Telephoning 
            *  taking & leaving messages
            *  making arrangements
            *  checking, clarifying & problem solving 
            *  teleconferencing
            *  customer support
            *  making enquiries
            *  formal & informal conversations

         Negotiating 
            *  bidding & bargaining
            *  win-win & closing 
            *  diplomatic language
            *  tactics
            *  making a proposal

Course Objectives.  The course objectives are to: 
 
            *  Develop English-language communication skills relevant to hospitality 
                     management & tourism. 
            *  Build appropriate vocabulary for the hospitality & tourism industries. 
            *  Develop an understanding of hospitality management & tourism concepts.
            *  Develop an understanding of current developments & issues within the travel 
                     industry.
            *  Provide a practical business communication skills programme relevant to the 
                     modern working environment.

Course Fees.
      HBS - £280.00 weekly.
BBSI courses are carefully designed and structured at different language levels to enable international students to develop all 4 English language skills simultaneously, while developing their professional communication skills and professional knowledge in academic, vocational or professional context, in the specialised subject of their choice. Students therefore have the flexibility to focus on either academic or vocational progression, depending on their personal training needs and particular learning objectives.

 Download a PDF of the BBSI Summer course in Hospitality, Tourism & Business Skills

 Book this course on-Line.

The following summer courses are available at BBSI: